- Grievance Officer Details
As per the Consumer Protection (E-Commerce) Rules, 2020, Copper Trading Company has appointed the following Grievance Officer to handle customer complaints and grievances:
Grievance Officer: Nikhil Sukhyani
📧 Email: nikhilsukhyani1@gmail.com
📞 Phone: +91 9111131288
- Scope of Grievances
Customers can reach out to the Grievance Officer for issues including:
- Order cancellations, returns, refunds, or replacements
- Shipping delays or missing items
- Product quality, defects, or damages
- Payment or billing discrepancies
- Website-related issues, account problems, or security concerns
- How to File a Grievance
- Email: Send a detailed description of your complaint to nikhilsukhyani1@gmail.com including your Order ID, invoice, and contact details.
- Phone: Call +91 9111131288 during business hours for assistance.
- Written Complaint: You can also send a written complaint to our office address mentioned above.
- Response Timeline
- The Grievance Officer will acknowledge your complaint within 48 hours of receipt.
- Resolution or updates will be provided within 72 hours, subject to investigation and verification.
- In case of complex issues (e.g., third-party shipping or payment disputes), you will be kept informed of the progress regularly.
- Escalation
If your grievance is not resolved satisfactorily within the above timeline, you may escalate the matter to the Consumer Forum or appropriate regulatory authority in accordance with Indian law.
- Contact Us for General Queries
For non-grievance inquiries such as product information, quotes, or general support, you may also contact us at:
📧 Email: nikhilsukhyani1@gmail.com
📞 Phone: +91 9111131288