Shipping and Delivery

  1. Overview

At Copper Trading Company, we are committed to delivering your copper and brass products safely and on time. This Shipping & Delivery Policy explains how we handle dispatch, delivery timelines, shipping fees, and logistics across India and abroad.

  1. Dispatch Time
  • Orders are typically processed and dispatched within 3–5 business days after payment confirmation.
  • Customized or bulk orders may require additional processing time (7–10 business days) depending on availability and production schedules.
  • You will receive an email or message confirmation once your order has been shipped, along with tracking details.
  1. Courier Partners

We partner with trusted logistics and courier providers such as DTDC, Blue Dart, Delhivery, and India Post to ensure safe and timely delivery.
For large or bulk shipments, we may use verified transporters or cargo services for door delivery or warehouse pickup, as per prior agreement.

  1. Shipping Charges
  • Within India:
    Shipping charges vary based on order weight, delivery location, and transport mode. Exact shipping costs will be displayed at checkout or communicated before dispatch.
    Free shipping may be available for select bulk or repeat customers as per our trade policy.
  • International Shipping:
    Currently, we primarily serve within India, but international deliveries can be arranged for verified business clients on request. Additional shipping and customs charges will apply for international orders.
  1. Delivery Timeline
  • Metro Cities: 3–7 business days after dispatch
  • Non-Metro Areas: 5–10 business days after dispatch
  • Remote Locations: 7–14 business days (subject to courier service availability)

Please note that delivery timelines are estimates and may vary based on courier operations, weather conditions, or public holidays.

  1. Order Tracking

Once your order is shipped, you will receive tracking details via email or WhatsApp (if provided). You can use these details to monitor your shipment’s progress directly through the courier’s website.

  1. Handling Delays and Unforeseen Circumstances

While we make every effort to ensure prompt delivery, Copper Trading Company is not liable for delays caused by:

  • Natural disasters, strikes, or lockdowns
  • Transportation or customs clearance issues
  • Inaccurate or incomplete delivery addresses
  • Delays from courier partners beyond our control

In such cases, we will proactively communicate the delay and provide assistance in tracking or resolving delivery issues.

  1. Delivery Areas

We currently deliver across India, covering major cities and industrial hubs.
For specific delivery requests outside India, please contact us directly at nikhilsukhyani1@gmail.com or +91 9111131288 for availability and shipping estimates.

  1. Damaged or Missing Deliveries

If your order arrives damaged or incomplete:

  • Report the issue within 48 hours of receiving the package.
  • Provide clear photos of the damaged parcel and items.
  • We will investigate and resolve the issue through replacement or refund, as per our Refund & Return Policy.
  1. Contact Us

For any shipping or delivery-related questions, please contact:

Copper Trading Company
📧 Email: nikhilsukhyani1@gmail.com
📞 Phone: +91 9111131288

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