- Shipping & Delivery
Q1. What is the expected delivery time?
- Metro cities: 3–7 business days
- Non-metro areas: 5–10 business days
- Remote locations: 7–14 business days
Note: Timelines start after dispatch and may vary due to courier delays or public holidays.
Q2. Which courier partners do you use?
We work with DTDC, Blue Dart, Delhivery, India Post, and verified transporters for bulk shipments.
Q3. Are shipping charges free?
Shipping charges vary based on order weight, location, and mode. Select orders may qualify for free shipping.
Q4. Can I track my order?
Yes, tracking details will be provided via email or WhatsApp once your order is shipped.
- Order, Cancellation & Refund
Q5. Can I cancel my order?
- Orders can only be cancelled before dispatch.
- Contact us with your Order ID via email or phone for cancellation requests.
Q6. What is your return or refund policy?
- Returns are accepted only for damaged, defective, or incorrect items.
- Returns must be reported within 7 days and the item must be unused and in original packaging.
- Refunds are processed to the original payment method within 7–10 business days.
Q7. Do you provide exchanges?
Exchanges are available only for defective or damaged products. We do not provide exchanges for size, color, or preference changes.
- Product Care & Maintenance
Q8. How should I care for my brass products?
- Clean gently with a soft, dry cloth.
- Avoid harsh chemicals, abrasive cleaners, or soaking in water.
- For polishing, use a mild brass cleaner following the product instructions.
Q9. How to prevent tarnishing?
- Keep brass items dry and away from humidity.
- Apply a thin coat of protective wax or lacquer for long-term shine.
- Store in a dry, cool place when not in use.
Q10. Can brass items be used outdoors?
- Occasional outdoor exposure is fine, but prolonged exposure to rain or direct sunlight may cause discoloration or corrosion.
- Regular cleaning and protective coatings are recommended for outdoor use.
- Payments & Security
Q11. What payment methods do you accept?
We accept UPI, debit/credit cards, net banking, wallets, and COD (for select regions).
Q12. Is online payment secure?
Yes, we use PCI DSS-compliant payment gateways like Razorpay and PayU. All transactions are encrypted, and fraud monitoring is in place.
- Miscellaneous
Q13. Can I use your product images or content?
No, all brand, product images, and content are protected under our Intellectual Property Rights. Permission must be obtained in writing.
Q14. Who can I contact for further assistance?
You can reach us at:
📧 nikhilsukhyani1@gmail.com
📞 +91 9111131288