Refund & Return Policy

  1. Overview

At Copper Trading Company, we take pride in offering high-quality copper and brass products. Each order is carefully inspected and packed to ensure that you receive your items in perfect condition.

This Refund & Return Policy outlines the terms under which returns, replacements, or refunds are processed in compliance with the Consumer Protection (E-Commerce) Rules, 2020.

  1. Return Eligibility
  • Returns are accepted only for damaged, defective, or incorrect items delivered by us.
  • Returns are not accepted for brass or copper items that have been used, cut, polished, customized, or altered after delivery.
  • The product must be returned in its original packaging, unused, and with all accompanying documents or accessories.

If you receive a damaged or defective product, please notify us within 7 days of delivery by emailing nikhilsukhyani1@gmail.com or calling +91 9111131288.

  1. Return Process
  1. Initiate Return:
    Contact us within 7 days of receiving your order. Provide your order ID, invoice, and clear photos of the product and packaging.
  2. Return Approval:
    Our quality team will review your request. If approved, we will arrange return shipping or provide return instructions.
  3. Inspection:
    Once the product is received, our team will inspect it to verify the condition and reason for return.
  4. Approval or Rejection:
    • If the product meets return criteria, a refund or replacement will be issued.
    • If the item fails inspection (used, damaged after delivery, or missing components), the return will be rejected.
  1. Refund Timeline and Mode
  • Approved refunds will be processed within 7–10 business days after product inspection.
  • Refunds will be made to the original payment method (bank transfer, UPI, or card payment).
  • In case of payment failure or delay, alternate refund arrangements will be made after verification.
  1. Exchange / Replacement
  • Replacement is available only for defective or damaged products reported within 7 days of delivery.
  • Replacement items will be shipped once the returned item is received and inspected.
  • Exchange for different products, sizes, or grades is not applicable for copper or brass materials.
  1. Non-Returnable Items

The following items are not eligible for return or refund:

  • Customized or cut-to-size copper/brass sheets, rods, or wires.
  • Used or tampered items.
  • Items damaged due to improper handling or storage after delivery.
  • Bulk orders supplied under special commercial terms.
  1. Shipping Costs for Returns
  • If the return is due to our error (wrong, defective, or damaged item), return shipping is free.
  • If the return is initiated for any other reason, the buyer is responsible for return shipping costs.
  1. Cancellation Policy
  • Orders can be canceled before dispatch only.
  • Once dispatched, cancellations are not accepted.
  • If payment was made and the order is canceled before shipping, a full refund will be issued within 5–7 business days.
  1. Contact Us

For all return, refund, or cancellation-related queries, please contact:

Copper Trading Company
📧 Email: nikhilsukhyani1@gmail.com
📞 Phone: +91 9111131288

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