{"id":4418,"date":"2025-10-10T09:03:17","date_gmt":"2025-10-10T09:03:17","guid":{"rendered":"https:\/\/tattvametals.com\/?page_id=4418"},"modified":"2025-10-10T09:03:58","modified_gmt":"2025-10-10T09:03:58","slug":"contact-grievance-redressal-page","status":"publish","type":"page","link":"https:\/\/tattvametals.com\/?page_id=4418","title":{"rendered":"Contact &amp; Grievance Redressal Page"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"4418\" class=\"elementor elementor-4418\" data-elementor-post-type=\"page\">\n\t\t\t\t<div class=\"elementor-element elementor-element-a99cba8 e-flex e-con-boxed e-con e-parent\" data-id=\"a99cba8\" data-element_type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-24a9eb6 elementor-widget elementor-widget-text-editor\" data-id=\"24a9eb6\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<ol><li><strong> Grievance Officer Details<\/strong><\/li><\/ol><p>As per the Consumer Protection (E-Commerce) Rules, 2020, Copper Trading Company has appointed the following Grievance Officer to handle customer complaints and grievances:<\/p><p>Grievance Officer: Nikhil Sukhyani<br \/>\ud83d\udce7 Email: nikhilsukhyani1@gmail.com<br \/>\ud83d\udcde Phone: +91 9111131288<\/p><ol start=\"2\"><li><strong> Scope of Grievances<\/strong><\/li><\/ol><p>Customers can reach out to the Grievance Officer for issues including:<\/p><ul><li>Order cancellations, returns, refunds, or replacements<\/li><li>Shipping delays or missing items<\/li><li>Product quality, defects, or damages<\/li><li>Payment or billing discrepancies<\/li><li>Website-related issues, account problems, or security concerns<\/li><\/ul><ol start=\"3\"><li><strong> How to File a Grievance<\/strong><\/li><\/ol><ol><li>Email: Send a detailed description of your complaint to nikhilsukhyani1@gmail.com including your Order ID, invoice, and contact details.<\/li><li>Phone: Call +91 9111131288 during business hours for assistance.<\/li><li>Written Complaint: You can also send a written complaint to our office address mentioned above.<\/li><\/ol><ol start=\"4\"><li><strong> Response Timeline<\/strong><\/li><\/ol><ul><li>The Grievance Officer will acknowledge your complaint within 48 hours of receipt.<\/li><li>Resolution or updates will be provided within 72 hours, subject to investigation and verification.<\/li><li>In case of complex issues (e.g., third-party shipping or payment disputes), you will be kept informed of the progress regularly.<\/li><\/ul><ol start=\"5\"><li><strong> Escalation<\/strong><\/li><\/ol><p>If your grievance is not resolved satisfactorily within the above timeline, you may escalate the matter to the Consumer Forum or appropriate regulatory authority in accordance with Indian law.<\/p><ol start=\"6\"><li><strong> Contact Us for General Queries<\/strong><\/li><\/ol><p>For non-grievance inquiries such as product information, quotes, or general support, you may also contact us at:<\/p><p>\ud83d\udce7 Email: nikhilsukhyani1@gmail.com<br \/>\ud83d\udcde Phone: +91 9111131288<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>Grievance Officer Details As per the Consumer Protection (E-Commerce) Rules, 2020, Copper Trading Company has appointed the following Grievance Officer to handle customer complaints and grievances: Grievance Officer: Nikhil Sukhyani\ud83d\udce7 Email: nikhilsukhyani1@gmail.com\ud83d\udcde Phone: +91 9111131288 Scope of Grievances Customers can reach out to the Grievance Officer for issues including: Order cancellations, returns, refunds, or replacements&hellip;<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"elementor_theme","meta":{"footnotes":""},"class_list":["post-4418","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/tattvametals.com\/index.php?rest_route=\/wp\/v2\/pages\/4418","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/tattvametals.com\/index.php?rest_route=\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/tattvametals.com\/index.php?rest_route=\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/tattvametals.com\/index.php?rest_route=\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/tattvametals.com\/index.php?rest_route=%2Fwp%2Fv2%2Fcomments&post=4418"}],"version-history":[{"count":4,"href":"https:\/\/tattvametals.com\/index.php?rest_route=\/wp\/v2\/pages\/4418\/revisions"}],"predecessor-version":[{"id":4422,"href":"https:\/\/tattvametals.com\/index.php?rest_route=\/wp\/v2\/pages\/4418\/revisions\/4422"}],"wp:attachment":[{"href":"https:\/\/tattvametals.com\/index.php?rest_route=%2Fwp%2Fv2%2Fmedia&parent=4418"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}