{"id":4413,"date":"2025-10-10T09:01:31","date_gmt":"2025-10-10T09:01:31","guid":{"rendered":"https:\/\/tattvametals.com\/?page_id=4413"},"modified":"2025-10-10T09:02:33","modified_gmt":"2025-10-10T09:02:33","slug":"faqs-page","status":"publish","type":"page","link":"https:\/\/tattvametals.com\/?page_id=4413","title":{"rendered":"FAQs Page"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"4413\" class=\"elementor elementor-4413\" data-elementor-post-type=\"page\">\n\t\t\t\t<div class=\"elementor-element elementor-element-0b7eaea e-flex e-con-boxed e-con e-parent\" data-id=\"0b7eaea\" data-element_type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-7490977 elementor-widget elementor-widget-text-editor\" data-id=\"7490977\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<ol><li><strong> Shipping &amp; Delivery<\/strong><\/li><\/ol><p>Q1. What is the expected delivery time?<\/p><ul><li>Metro cities: 3\u20137 business days<\/li><li>Non-metro areas: 5\u201310 business days<\/li><li>Remote locations: 7\u201314 business days<br \/><em>Note:<\/em> Timelines start after dispatch and may vary due to courier delays or public holidays.<\/li><\/ul><p>Q2. Which courier partners do you use?<br \/>We work with DTDC, Blue Dart, Delhivery, India Post, and verified transporters for bulk shipments.<\/p><p>Q3. Are shipping charges free?<br \/>Shipping charges vary based on order weight, location, and mode. Select orders may qualify for free shipping.<\/p><p>Q4. Can I track my order?<br \/>Yes, tracking details will be provided via email or WhatsApp once your order is shipped.<\/p><ol start=\"2\"><li><strong> Order, Cancellation &amp; Refund<\/strong><\/li><\/ol><p>Q5. Can I cancel my order?<\/p><ul><li>Orders can only be cancelled before dispatch.<\/li><li>Contact us with your Order ID via email or phone for cancellation requests.<\/li><\/ul><p>Q6. What is your return or refund policy?<\/p><ul><li>Returns are accepted only for damaged, defective, or incorrect items.<\/li><li>Returns must be reported within 7 days and the item must be unused and in original packaging.<\/li><li>Refunds are processed to the original payment method within 7\u201310 business days.<\/li><\/ul><p>Q7. Do you provide exchanges?<br \/>Exchanges are available only for defective or damaged products. We do not provide exchanges for size, color, or preference changes.<\/p><ol start=\"3\"><li><strong> Product Care &amp; Maintenance<\/strong><\/li><\/ol><p>Q8. How should I care for my brass products?<\/p><ul><li>Clean gently with a soft, dry cloth.<\/li><li>Avoid harsh chemicals, abrasive cleaners, or soaking in water.<\/li><li>For polishing, use a mild brass cleaner following the product instructions.<\/li><\/ul><p>Q9. How to prevent tarnishing?<\/p><ul><li>Keep brass items dry and away from humidity.<\/li><li>Apply a thin coat of protective wax or lacquer for long-term shine.<\/li><li>Store in a dry, cool place when not in use.<\/li><\/ul><p>Q10. Can brass items be used outdoors?<\/p><ul><li>Occasional outdoor exposure is fine, but prolonged exposure to rain or direct sunlight may cause discoloration or corrosion.<\/li><li>Regular cleaning and protective coatings are recommended for outdoor use.<\/li><\/ul><ol start=\"4\"><li><strong> Payments &amp; Security<\/strong><\/li><\/ol><p>Q11. What payment methods do you accept?<br \/>We accept UPI, debit\/credit cards, net banking, wallets, and COD (for select regions).<\/p><p>Q12. Is online payment secure?<br \/>Yes, we use PCI DSS-compliant payment gateways like Razorpay and PayU. All transactions are encrypted, and fraud monitoring is in place.<\/p><ol start=\"5\"><li><strong> Miscellaneous<\/strong><\/li><\/ol><p>Q13. Can I use your product images or content?<br \/>No, all brand, product images, and content are protected under our Intellectual Property Rights. Permission must be obtained in writing.<\/p><p>Q14. Who can I contact for further assistance?<br \/>You can reach us at:<br \/>\ud83d\udce7 nikhilsukhyani1@gmail.com<br \/>\ud83d\udcde +91 9111131288<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>Shipping &amp; Delivery Q1. What is the expected delivery time? Metro cities: 3\u20137 business days Non-metro areas: 5\u201310 business days Remote locations: 7\u201314 business daysNote: Timelines start after dispatch and may vary due to courier delays or public holidays. Q2. Which courier partners do you use?We work with DTDC, Blue Dart, Delhivery, India Post, and&hellip;<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"elementor_theme","meta":{"footnotes":""},"class_list":["post-4413","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/tattvametals.com\/index.php?rest_route=\/wp\/v2\/pages\/4413","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/tattvametals.com\/index.php?rest_route=\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/tattvametals.com\/index.php?rest_route=\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/tattvametals.com\/index.php?rest_route=\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/tattvametals.com\/index.php?rest_route=%2Fwp%2Fv2%2Fcomments&post=4413"}],"version-history":[{"count":4,"href":"https:\/\/tattvametals.com\/index.php?rest_route=\/wp\/v2\/pages\/4413\/revisions"}],"predecessor-version":[{"id":4417,"href":"https:\/\/tattvametals.com\/index.php?rest_route=\/wp\/v2\/pages\/4413\/revisions\/4417"}],"wp:attachment":[{"href":"https:\/\/tattvametals.com\/index.php?rest_route=%2Fwp%2Fv2%2Fmedia&parent=4413"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}